Frequently Asked Questions

 


 

 

What forms of payment do you accept?

[Credit Cards] We accept Visa, MasterCard, Discover, American Express, Japanese Credit Bank, and checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check.

 

Is it safe to use my credit card?

Yes, shopping at Amazon.com is safe. Every credit card purchase you make at Amazon.com is backed by our security guarantee. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from Amazon.com, simply notify your credit card provider in accordance with its reporting rules and procedures. If, through no fault of your own, your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, Amazon.com will reimburse you for the remaining liability, up to a maximum of fifty dollars U.S. ($50.00). This guarantee applies to credit card purchases made using Amazon.com's secure server.

 

What about your returns policy?

Within 30 days of receipt of your order, you may return:

We will issue a full refund for the price of any item you return that meets these conditions. We can refund shipping costs only if the return is a result of our error. See our Returns Policy for information on how to make a return.

 

Amazon.com Shipping Information

Amazon.com can ship to virtually any address in the world. Read about your many shipping options below.

U.S. Shipping Information
(includes APO/FPO addresses, Puerto Rico, and American Samoa)

To find out when you will get your book, you need to consider the availability of the book you ordered and the shipping option you selected. Here's the equation we use:

(Availability) + (Shipping Time) = Total Delivery Time

For example, many books on our site show 24-hour availability. If you select Standard Shipping, your shipping time will be 3 to 7 business days, depending on where you live. This means your total delivery time will be 1 day (availability) + 3 to 7 days (shipping time). So you can expect to receive this book at your front door 4 to 8 days after you place your order.

 

Domestic Shipping for Book-Only Orders

Shipping Method Shipping Time Total price: add both columns
Per Shipment Per Item
Standard Shipping
3 to 7 business days $3.00 per shipment plus $0.95 per book
2nd Day Air
Note: Not available to P.O. Boxes, the U.S. Virgin Islands, Guam, or APO/FPO addresses.
2 business days $6.00 per shipment plus

add an additional $10 for AK, HI, PR, or American Samoa

$1.95 per book
Next Day Air
Note: Not available to P.O. Boxes, the U.S. Virgin Islands, Guam, or APO/FPO addresses.
1 business day $8.00 per shipment plus

add an additional $15 for AK, HI, PR, or American Samoa

$2.95 per book

 

International Shipping for Book-Only Orders

Shipping Method Shipping Time Total price: add both columns
Per Shipment Per Item
Standard Shipping
Surface mail--travels by land and sea routes.
2 to 12 weeks $4.00 per shipment plus $1.95 per book
DHL World Mail
Airmailed to destination country, local postal system
7 to 21 business days $7.00 per shipment plus $5.95 per book
DHL Worldwide Priority Express
1 to 4 business days $30.00 per shipment plus $5.95 per book

 

 

 

 

Home
Networks
Operating Systems
Enterprise
Certifications
Sitemap

FAQ